Refund policy

 

Our Returns policy lasts 14 days and allows you to refund or exchange your order. If 14 days have gone by since you received your order, unfortunately we cannot offer you a refund or exchange unless a product is faulty. You will be liable to pay all shipping costs for returning the goods back to us. You must state on the returned package that it is a "Return of Merchandise", or you will be liable for all associated import duties and taxes. If you are exchanging a pair of shoes for a different size, colour or style, we will send the new shipment back to you with pre-paid customs duties (excluding the USA).

No exchanges allowed for USA orders.

PURCHASES DURING SALE EVENTS

Full-priced items are eligible for exchanges or refunds.

Markdown/Sale items purchased at a 30-40% off discount are only eligible for exchanges.

Final Sale items purchased at a discount higher than 40% off are not eligible for returns, exchanges, or refunds. This includes items purchased at 50-70% off during Black Friday and Boxing Day sales events.

During a sale period, we are unable to make any changes to your order. Please make sure the correct style and size is selected prior to checkout.